Language
If English is the general language spoken in the office, then avoid talking in a language that others in the group do not understand. Never use abusive, or harsh language during business meetings.
Never use humor to make fun of your colleagues. Bad jokes at work can bring you in bad light, and dent your credibility in the organization.
Email Etiquette
The Most Important Tip – Always proof read and spell check your e-mails before pressing the send button. It will avoid you of a potential embarrassing situation later.
Use Reply all and CC to All Only- When the information is necessary for all. Everyone receives enormous amount of emails daily, so do not annoy people by marking unnecessary mails, where their review or reply is not required.
Never type the entire email (even if a short message in hurry) in capital letters as it sends a message that you are acting authoritative, and harsh.
Mobile Phone Etiquette
Text messages: Do not send text messages or answer emails while attending a meeting, training etc.
Ring tones: Basic ringtone is the most appropriate in business setting, do not set movie songs, or religious songs, as your ring tone.
Silent mode: As a thumb rule, mobile phones should be put on silent mode at business meeting, training, workshop etc.
Putting call on hold: Seek permission before putting someone on hold, e.g., ‘ May I please put you on hold’.
Brief: Keep the conversation on phone to the point.
Travel Etiquette
You are not only representing yourself, but you are representing your company, when you travel.
- Dress appropriately, as you might meet a prospective client or a colleague.
- It’s always better to arrive little early, than late, to avoid any last minute confusions at the check-in counters.
- Do not groom yourself during travel, like filing your nails, applying lipstick etc.
- Please ensure the washroom is clean after you have used it (in air/train etc).
- Avoid pushing your seat backwards to full recline, as it might be uncomfortable for the person sitting behind.
I hope you found these tips useful.
Get your Business Etiquette Correct, Part 1
Get your Business Etiquette Correct, Part 3
