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I am sharing my recent troublesome experiance with the BIG-Bazaar Retail shopping experiance in Chennai. 2 weeks before, BIG-Bazaar has advertised in paper abt a program in which you cna exchange old items like clothes, furnitures, books, vessels and get cash coupons for each kG of weight at a pre-determined rate. These cash vouchers can be used if we make minimum 4 times the purchase value of other items and 8 times the purchase value in case of electronic products.
Since just then we had piled up all old clothes neatly and was thinking of giving to some people. On seeing the ad, we carried this big bundle weighing 15 KGs of old clothes (U know this is the only time weighing machines would even weigh more at such times to give you more cash purchase value). We got vouchers for Rs.3000 so that we were expected to make Rs.12000 to 15000 worht product purchase to avail full benefits. The scheme would also get over in a week's time.
Quiet excited abt the cash vouchers, we stepped into Pondy Bazaar Branch and visited each floor. We planned to buy our next month's groceries upfront, a TV table, Air cooler, roller skates, a suitcase and a printer so that we could fully utilize the coupons and also make our purchases worthwhile. This was the first time we went to this shop.
We checked out furnitute items and liked a TV table. We placed an order with an assurance given by the salesman to get the product delivered in 3 days time as the show-piece was damaged.
Then we checked the electronic items. Salespeople were not ready to show demo of the coolers or the printers as they were single pieces of some china brand. Moreover, they were not aware of the product features to give us any info. Little irritated on the sales team behaviour, we dropped the idea of buying electronics. We then went to check the Roller skates and toys section. We were surprised to know that the exchange coupons are not valid in these sections. (I guess since these are fast moving items, they don't want to pass the offer :)-)
Lastly we bought groceries worth Rs.2500.00 as we literally took every thing for next month stocks. We had our surprise shock when we reached the bill counter to know that only certain items like dates have the offer, but not on any other common items. we ended up paying the full amount.bonkbonk
We were happy to see many more customer who were in sucha dilemma including couple of foreigners.
Lastly 12 days have gone by, we have not yet received the TV table order. We have kept following with the sales dept and got replies on saying the warehouse stock is damaged, no stock in warehouse. In-between, they will also call up and say mam the product will be delivered today.. Awaiting the dleivery, we wouldn't move out of our home.
I have never seen such a poor customer service. Now the salesman is asking me to get anything with in the value of the product less cash voucher.
During such a recession time, every family wants to save money and cut down on their expenses. But events like this will stimulate our buying needs and we end up spending un-necessarily.
HOPE MY EXPERIANCE WOULD HELP ILADIES TO MAKE A SMART and WISE PURCHASE and Protect their savings.