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Which atta are you using? It depends on that too.
Im using ashirwad multigrain atta. It is very soft and rotis come out good. Do not buy any multigrain atta with ragi in it. Ragi will make the rotis hard.
I do not put oil while kneading the atta but after the kneading is done i put 1 or 2 tsp oil, knead for a while and keep it closed to ferment for atleast 20mins.
Also do not keep the dough in the fridge before it ferments. After kneading leave it outside for 30mins (or more if it is meant for next day) and then put it in the fridge. Also get the dough to room temp before making rotis for that day.
I give rotis to my kids to school. I wrap it is tissue paper to absorb moisture. They say it says soft.
Try this and let me know.Hope this helps.