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the trick to making soft chappatis lies in the dough. try to knead the dough with lukewarm water for atleast 5-10 mins.then keep it covered for just 10 mins and u can start making chappatis.
if u make paneer at home, then try with the water that remains for making the dough. some ppl also do with milk or by adding bit oil. but for me plain lukewarm water works perfectly.