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Advantage with Air India is that the food is good and Indian. Also the airhostess would know hindi. So your mother would not have difficulty in flight. Only help she would require would be at the immigration at Chicago.I suggest you book a wheel chair for your mother. Since she is aged, it would be difficult for her to use the escalators at the airport during flight change etc. With wheel chair, they (Air India) give an assistant too. In terms of service, don't expect Air India to give service like Lufthansa or British Airways. But yes, since its Indian carrier, its more comfortable for us.